As learning professionals, we’re acutely aware of the pandemic’s impact and understand we need effective leaders at every level of our organizations to be successful in times of uncertainty. How we adapt our training and development programs now will have long-term effects.
During this session, John Jordan, head of The Academy, will provide an inside look into how Bank of America’s award-winning coaching and development program continuously innovates to better equip teammates to best serve clients and expand their career options. Attendees will learn how the company’s efforts to cultivate a purpose-driven work-force – from integrating empathy training into programs to exploring new technology across all parts of the employee life cycle – has driven engagement and decreased overall external turnover.
Along the way, John will share personal anecdotes and takeaways, so learning executives have the tools they need to support their teams in the current environment and beyond.
- An actionable framework for adopting a talent-first, people-focused company culture, so employees are well-equipped with the necessary skills and confident in their career growth opportunities.
- Strategies to integrate empathy training into learning programs, helping employees lead with compassion and understanding in a time when our society seeks to address economic and racial disparities that have been further exacerbated by the pandemic.
- A new way of understanding the role technology plays across all parts of the employee life cycle – including coaching and development – to ultimately reduce turnover and build a workforce of the future