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As a learning practitioner, I can’t remember the last time that I got a request to help an organization teach programming skills, or the someone call me for help on learning how to repair a computer. On the other hand, a day does not go by that I don’t get a call from someone asking me to help put together a leadership training, or help a team become better communicators. I’m going guess that you have that same experience. What’s going on with this ongoing trend. I have been able to identify that the challenge is that hard skills are actually easy to learn, but soft skills, well, not so much.
In this session, Dr. Tom Tonkin, Senior Principal of Strategy and Value Services at Cornerstone will discuss the similarity and differences between learning hard skills and learning soft skills. Concrete and operational definitions will unveil and mystery behind these two learning outcomes. The use of examples and case studies will clarify these positions.